AI CUSTOMER SUPPORT
Every ticket answered.
With the customer's own data.
It reads the request, understands intent, retrieves the customer's real account and order data, resolves the issue, updates your system, and sends the reply — escalating to a human the moment confidence drops.
Escalates when unsure · never invents an answer
Waiting for next ticket…
The operator picks up the oldest unhandled ticket automatically.
HOW IT WORKS
Six steps, every ticket, no guessing
Listen
Tickets stream in from email, chat, and forms into one queue — nothing waits in a silo.
Understand
Each request is classified by intent and sentiment before anything else happens.
Retrieve first
The customer's real account, order, and billing records are pulled — the answer is grounded in data before a single word is drafted.
Resolve
The reply is written from the retrieved records, with every claim cited back to its source field.
Update & respond
Order notes, address changes, and refund drafts are written back to your system, then the reply is sent.
Escalate on doubt
If confidence drops below the threshold — disputes, legal language, anything ambiguous — the ticket routes to a human with the reason attached.
78%
resolved without a human
38s
median first response
0
invented answers — retrieval-grounded
4.8/5
CSAT
typical e-commerce team
Grounded in your systems
Answers come from your order database, billing platform, and CRM — never from the model's imagination.
Confidence-gated escalation
Every draft carries a confidence score. Below the threshold, the ticket goes to your team with the reason spelled out.
Every reply logged with sources
A full audit trail: which records were read, what was written back, and the confidence behind every send.
Your support queue, clearing itself.
Book a walkthrough and see it run on tickets like yours.